How to vet an AI ad studio: nine questions and the answers to listen for
Nine questions that separate a studio with a process from a studio with a showreel. What a good answer sounds like, what a bad one sounds like, and our own nine answers filled in honestly, including the rows where somebody else is the better hire.
What is in here
Ask nine questions and listen for whether the answer contains a name, a number or a refusal. Vagueness is not politeness, it is the absence of a process. The nine: who actually builds it, what happens when a shot cannot be sourced, what a revision round costs, who owns the files, what they refuse to do, who checks the cut before you see it, what happens when round one is wrong, how they stop two clients looking alike, and what they will not promise.
- Nine questions, each with the specific thing a good answer contains
- The four reassuring answers that mean the opposite of what they sound like
- A scorecard you can run during the call, not after it
- Our own nine answers, filled in honestly, including the ones where we are not your best option
What a showreel can tell you, and what only a conversation can
Compare| Dimension | A showreel answers this | Only a question answers this |
|---|---|---|
| Can they make something that looks good | Yes. Yes. This is the one thing it proves | Whether the good one was the first attempt or the fifth |
| Do they have a recognizable style | Yes. Visible in ten seconds | Whether every client gets that same style whether it suits them or not |
| Will the person you met build your ad | No. No | A name, and where that person will be on day two |
| What they do when a shot cannot be sourced | No. No | Whether they refuse, substitute, or quietly generate it |
| What they refuse to do | No. Never on a reel | Three refusals, each with a story attached |
| What happens when round one is wrong | No. Reels only contain round three | Repair or regenerate, and who pays for the difference |
| Who saw it before you did | No. No | Whether the person who built it is the person who checked it |
01What you are buying is the behavior on the bad day
Every project has one hour in it where something cannot be done. The location has no photograph of the west-facing balcony. The model's hands do the wrong thing in every take. The one product shot you have is 900 pixels wide. What a studio does in that hour is the entire difference between the two quotes on your desk, and none of it appears in a reel.
The context you are vetting inside
Four numbers to hold during the callThe volume evidence makes this sharper. Motion's benchmark set of more than 550,000 ads found that the best-performing accounts and the average ones win at roughly the same rate. The top account wins more often because it ships more genuinely different swings, not because its craft is better. What you are hiring is a rate of good decisions under pressure, repeated weekly. So ask about the pressure.
A studio with no refusals has no standard. Refusals are the cheapest evidence of a point of view that exists.
why question five is the one we would ask first
There is a second reason to ask rather than watch. A reel is assembled for you, and craft is far more visible to a buyer than it is to a customer. What your customer notices is whether the first second gave them a reason to stay, and no reel can show you the ones that failed that test.
02The nine questions, and what a good answer sounds like
Ask them in this order. The first four are about the machinery, the middle three are about failure, and the last two are about taste. You do not need to be a video person to hear the difference. In a good answer somebody names a thing. In a bad answer somebody names a category.
Ask these, in this order
Nine tabs, nine questionsWho will actually do the building, and will they read my brief?
The person on the call is often not the person in the timeline, and the handoff is where a brief gets flattened into a template. On a short turnaround there is no time to recover from a flattened brief.
- Good: a name, a role, and what happens if that person is ill. If part of it is subcontracted they tell you which part before you ask.
- Bad: "our team of specialists." Follow up with: who reads the brief, and who cuts the film, and are those the same person?
- Listen for
- A human being with a calendar
What happens when a shot cannot be sourced?
This is the highest-value question in the nine and almost nobody asks it. There is always one shot the brief assumes exists and does not. The answer tells you whether the gap gets escalated to you or quietly filled with something worse.
- Good: a refusal that names its own cure. "I cannot show the balcony view because I have no photograph of it. Send me one frame looking west and it becomes possible." That turns a no into a ten-minute job for you.
- Bad: "we will find something close," or "the model can generate it." Both mean you will find out in the delivered file.
- Listen for
- The exact thing that would unlock it
What does a revision round actually cost, and what counts as one?
Revision policy is the price of them being wrong, and the interesting part is the definition rather than the number. A studio that cannot separate a defect from a change of mind has not thought about which of those is its own fault.
- Good: a stated number of rounds, a definition of a round, and a named class of change that is free because it was their mistake.
- Bad: "unlimited revisions." It sounds generous and it means round one was never designed to be right. You will pay for it in weeks.
- Listen for
- A defect and a change of mind priced differently
Who owns the files, and which files do I actually get?
Everyone says you own the final video. The question is what arrives beside it: the graded masters, the source clips, the layered project, the fonts, the licensed music and what its license covers when you cut a second version next quarter.
- Good: a list, given without hesitation, plus an honest line about what stays theirs and why.
- Bad: "you own the final deliverable." Ask what happens when you want a fifteen second cut of it in March and they are busy.
- Listen for
- A folder structure, not a principle
What do you refuse to do?
A refusal costs the studio money, so nobody holds one they have not paid for. This question finds out whether there is a standard underneath the aesthetic, and it is the fastest of the nine to score.
- Good: two or three named things, each with the incident behind it. Ours: no photographed object performing an event it could not perform, no borrowing another brand's signature device, no second client in the same visual language.
- Bad: "we are pretty flexible, we will do whatever you need." A partner with no no is a vendor.
- Listen for
- A refusal that has cost them something
How do you check a cut before I see it?
The answer you want is structural: named checks, run against the delivered file, by somebody who did not build it. A maker reads their own intention into a frame. A stranger reads only what is there.
- Good: the checks are named and the checker is not the maker. Bonus if any of them are measured on the exported file rather than eyeballed in the timeline.
- Bad: "we have a rigorous internal review process." Ask who runs it, and whether they read the brief first.
- Listen for
- Somebody other than the maker
What do you do when the first round is wrong?
There are two schools. Repair the take you have, or throw it away and generate again from a changed instruction. Repair looks cheaper and hides the cause, so the same defect returns on the next project.
- Good: they regenerate rather than patch, they can tell you what instruction changed, and they ask you before spending on it.
- Bad: "we will fix it in post." Sometimes true for a color shift. Never true for a take that is doing the wrong thing.
- Listen for
- Permission asked before money is spent
How do you keep two of your clients from looking the same?
Sameness across a set is the failure a maker is least able to see and a viewer sees instantly. We once retired eight finished ads in a day because they differed on cut rhythm and music and were identical on argument, subject, world, energy, point of view and borrowed genre.
- Good: they name the axes they check, or they show you two clients whose work you would not guess came from one place.
- Bad: a showreel that flows beautifully. A reel that feels like one film is the symptom, not the proof.
- Listen for
- Two clients who do not look related
What will you not promise me?
Ask it last, when they are relaxed. A studio that has shipped enough work knows exactly which parts of the outcome it does not control, and saying so out loud is the strongest credibility move available to them.
- Good: they name something real they cannot control. Hook rate. Whether your offer is any good. Whether this particular idea lands.
- Bad: a guaranteed performance number. Nobody controls the auction, the offer and the landing page, so that number was invented on the call.
- Listen for
- An admission with no apology attached
Say them out loud rather than emailing them, and let the silence after each one run. The pause is data. Somebody who has thought about the question answers inside three seconds, because the answer is a thing that happened to them. Somebody who has not will reach for a category, and you can hear the reaching.
03Which reassuring answers actually mean the opposite?
Four answers get accepted because they sound like generosity or rigor. Each one is a real sentence somebody said to a buyer we later spoke to. None of them is dishonest. All four describe an absence.
Four answers that sound good and are not
Flip themNone of the four is disqualifying on its own. Good people say all four out of habit, because those are the sentences this industry taught them to say. What matters is the follow-up: who specifically, and what happens when they are wrong. Either a second, more specific answer exists underneath the first one or it does not, and you find out immediately.
04Why is the checking question worth two of the others?
No film leaves here until five separate verdicts come back: message, visibility, physics, story and commodity. Each one is run by a fresh reviewer who has seen only the delivered bundle, never the brief, never the build notes, never a previous verdict. A re-render voids all five, because a verdict belongs to the bytes that will actually ship.
Maker never checks maker, and the reason is a measurement rather than a principle. On the same films the build side's own scores ran between 36 and 76 points above the founder's. That gap is not dishonesty. It is what happens when the person who knows what a shot was meant to do watches the shot. There is a longer version of this in our deterministic pipeline write-up.
The five verdicts, and what each one is looking for
The shape of itScore the studio you are talking to
Score the studioWhat the checks cannot do is tell you the ad is good. Fewer than half of our films that pass every automated gate survive the first human viewing, and that is what the gates are for. They clear the floors so the argument can be about whether the thing works, which is the only argument worth paying a studio to have. The money side of that is in what failed renders actually cost.
05Now ask us the same nine questions
A vetting post that cannot be pointed at its author is an advertisement. So here are our nine answers with the cost of each one written next to it. Three of these rows are reasons to hire somebody else, and those are the rows I would read first.
Sutra Haus, answering its own nine questions
Filled in honestly| Dimension | Our answer | What that answer costs you |
|---|---|---|
| Who builds it | Yes. One person. The person who reads your brief cuts your film | One person is one point of failure. Six ads a week in five languages is a job for a shop with a bench |
| When a shot cannot be sourced | Yes. We refuse and name the frame that would unlock it | Sometimes that frame is a photograph only you can take, which makes our problem your ten-minute job |
| Revisions | Partly. A defect is ours and does not count. A change of mind is a round | We do not sell unlimited rounds. If five people sign off on your creative, that will feel tight |
| Files | Yes. Delivered masters and the sources they were cut from | The build engine behind them stays ours, so another studio cannot pick it up mid-campaign |
| What we refuse | Yes. Faked physical events, borrowed brand devices, two clients in one visual language | You will occasionally be told no about a shot you asked for, and the legal alternative may be quieter |
| Who checks it | Yes. Five checker passes, fresh eyes, bundle only. Maker never checks maker | It adds a step before you see anything, so the first cut lands later than it technically could |
| When round one is wrong | Yes. Regenerated from a changed instruction, never patched, and never without your yes | Regeneration costs real money and time, so being wrong is slower here than at a shop that paints over it |
| Two brands looking alike | Yes. One visual language per brand, checked across six perceptual axes | We will not reuse the treatment you admired on another brand's ad, even when you ask us to |
| What we will not promise | No. No hook rate, no cost per result, no promise that this idea wins | If you need a performance number in the contract, somebody will give you one. We think it is invented |
One more admission, because it belongs in a vetting post rather than in a footnote: not one film in our own reference library carries a click-through rate or a return on spend, so every ranking in it is a judgment about craft rather than a measurement of what converts. Put that question to us the same way you would put it to anybody else on your shortlist, and compare the answers.
The honest external evidence points the same way. CreativeX measured a ten point rise in creative quality score against roughly a two percent fall in media cost across about 822,000 observations. Real, statistically solid, and small. Craft is a floor most spenders fail, not the thing you win with. Anyone selling you craft as the performance lever is selling past their own evidence.
Four films from three different brands
Ours, so you can check06So what do you do with the answers?
Do not score the call and pick a winner. Take the three vaguest answers and write them into the first scope as plain sentences. Who builds it. What counts as a round. Who checks it before it reaches you. A studio that meant its answer signs that paragraph without editing it. A studio that did not starts negotiating the wording, which is the whole test performed in one move and for free.
Four sentences worth more than a two-hour call
Paste this into the scopeWHO BUILDS IT <name> reads the brief and cuts the film. If any part of the work is subcontracted, we are told which part, before it starts. WHAT COUNTS AS A ROUND A change of mind is a round. A defect is not a round and is fixed at no cost, because it was not our instruction that produced it. WHO CHECKS IT Before we see a cut it is checked by somebody who did not build it, against checks named here rather than described as a process. A SHOT THAT CANNOT BE SOURCED We are told, and told what would unlock it, before any substitute is generated, sourced or shot.
The nine, on a card you can take into the call
Tick as you go - it remembersQuestions people actually ask
Open what you needWhat questions should I ask an ad agency before hiring them?
Nine, in this order: who actually builds it, what happens when a shot cannot be sourced, what a revision round costs and what counts as one, who owns which files, what they refuse to do, who checks the cut before you see it, what they do when round one is wrong, how they keep two clients from looking alike, and what they will not promise. Listen for names and numbers rather than categories.
How do I know if an AI ad studio is any good?
Look for evidence of failure that they wrote down. A studio that can tell you about the ad it killed, and the rule that came out of it, has a process. A studio that only shows finished work has a portfolio.
Then check one structural thing: whether anybody other than the maker looks at the file before you do. That single answer separates a production line from a person exporting from a timeline.
Is a showreel enough to judge a creative studio?
It proves one thing well, which is that they can make something that looks good. It cannot tell you whether that piece was the first attempt or the fifth, who built it, what they did when a shot was missing, or whether the next client gets the same treatment. Judge the reel for taste and the conversation for everything else.
What does unlimited revisions actually mean?
Usually that round one was not designed to be right. Unlimited rounds move the cost from the studio's invoice to your calendar, and calendars are the expensive resource in a media buy. The better answer names a number of rounds, defines what a round is, and makes defects free because they were the studio's own mistake.
Should I hire a freelancer, a subscription or a studio?
It depends on whether your bottleneck is volume, taste or coordination. Volume favors a subscription, taste favors a person whose work you can point at, coordination favors a shop with producers. We wrote the three side by side, with prices and what each actually delivers, in the buying cluster of this journal.
Who owns the files when I work with an ad studio?
Get it in writing before the first invoice, and ask about four things rather than one: the delivered masters, the source clips, the layered project file, and the music license and what it covers if you re-cut next quarter. Everybody agrees you own the final video. The argument is always about the other three.
The best vetting question is the one that costs the studio something to answer honestly, and the cheapest vetting method is a small paid project that you watch go wrong. Everything above is a way of getting to that faster. The rule sitting behind row seven, re-roll and never repair, is the single answer that most changes what a project costs you.
Where the numbers came from
- Motion. Creative Benchmarks, 550,000+ ads across 6,000+ advertisers and about $1.3bn of spend - the hit-rate finding: top accounts and average accounts win at about the same rate
- IAB. The AI Gap Widens - 505 consumers and 104 executives; the gap between how advertisers and consumers feel about AI ads
- CreativeX. Creative Quality Score against media cost, 822,000 observations at 99% confidence - used for the point that the craft floor is real, measurable and small
Every figure above links to the place it was published. Numbers marked as ours are measured inside this studio and we say so where they appear. We do not print a statistic we cannot point at.
Send a link. Get one finished ad back.
Free, yours to run whether or not we ever work together, built inside three days from your own product. Run the nine questions on it afterwards. If the answers do not match what is written on this page, that is the most useful thing you will learn about us.
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