Frequently asked questions
FAQs
Where is there no COD option?
Where is there no COD option?
We are a Japan based company. Most of our products are handcrafted and we can only serve customers who trust us. You showing this trust in us means all the world to us.
What is the refund policy?
What is the refund policy?
We believe in mutual trust. We will process refunds to you in case the products arrived damaged or if you're unhappy with them. You can keep the product with you, on us.
Can I track my order once it's shipped?
Can I track my order once it's shipped?
Absolutely. You will receive the tracking link as soon as the parcel is shipped out, which you can use to track the live location of your parcel
How long will delivery take?
How long will delivery take?
In most cases, our insured delivery travels through safer channels and reaches to your doorstep in 5-7 days. You will recieve a tracking link as soon as your order is shipped, which you can monitor throughout the duration. Our team is here to support you!
How can I contact Sutra if I still have questions?
How can I contact Sutra if I still have questions?
Please reach out to us through our Contact page and soomeone from our team would respond to you soon. We will respond in 24-48 hours.